barcafan1990,
Transitioning to a total cloud based software by AC isn't going to happen, in my opinion. Consider the following:
1. The are lots of AC customers out there that have third part plug ins to their database they have hosted in their office. HL7 transfers to practice management systems, custom reporting, all that sort of stuff. I know this because I've set these things up for some AC customers over the years. These customers aren't about to give up that automation and reporting just because AC says "Let's move to the cloud!"
2. Transitioning to a true web based software, like Practice Fusion, will NOT eliminate support costs. AC would have to support all the major browsers and several versions of each one. You would have users on old and new versions of Chrome, Firefox, IE, Safari, etc. Users would still call in complaining about parts of the application not looking right only for support to find out the user is on an old version of Chrome (or other browser). So you talk the user into upgrading to fix their issue. The next day, the same user complains because another website they use requires the older version of Chrome so the user wants AC to "fix their website to work with older supported versions of Chrome cuz it ain't fair to force me to upgrade to fix your website!"
3. Engineering costs. Throwing away all that UI code they have written to make AC look and feel the way it is now to make something in the cloud that will, inevitably, have a different look and feel. Similar, but different. And there is no guarantee everyone will go for it.
So, in my opinion, no, I don't see AC dumping what they have for a true web app. I seem them continuing on with the SaaS approach, certainly, but not dumping the application they have now.
JamesNT
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