Thanks for your Feedback @Bill, Tomastoria
We accept that it had been a rough start for us and we have had our share of ups and downs. We are working diligently to resolve customer issues and have made a very good progress. Our Practice Management customer base continues to grow daily, and all ?live? practices are submitting claims and getting paid with no issues. Our support team has grown and most tickets are resolved in under two hours. There have been many changes in the last year, all to make the AC Practice Management experience better. Here are some statistics:
1. Total # of submitted claims submitted in last 1 year were 95,302 with a dollar value of $21,475,455.
2. Less than 5% of all claims submitted to payers in 2015 were rejected or denied
3. New customer implementations have increased by 43% in last 3 months
4. For the same time frame our support calls have decreased by 15%
We also have a dedicated team from our product and engineering teams that will continue to improve our technology as we move forward.
