Great questions: They are the type of things we all wrestle with every day. We are looking at them all the time as well. In our area like most, the paperwork out paces the payment of staff needed to handle the volume of that paperwork. We could really use one more person here to kind of help deal with the phones, allowing the MA more time to assist, start visits and the like.
I would look for a multi person myself as this is what we are considering too. A bit of phones, a bit of filing, and bit of insurance companies garbage, kind of float around as needed but certainly not a real medical person like an RN or the like.
Imagine your lawyer doing all this paperwork for you based on the professional work he had performed or was going to perform for you. Whether his admin assistant or his paralegal did it, you know it would certainly end up on his itemized bill, probably calculated by clock hours. It simply amazes me how we in on this side of the business are coersed by the cartels to do all this management and paperwork on the house for them. They continue to bill the employer customer for care management, but they never seem to get around for paying our side for our share of said paperwork or managment....
Anyhow, good luck in the choices you face..... Love to hear how you are handling them....
