I spoke with my office manager on this and was surprised to find out exactly how this works for us. AC exports the billing, but not the insurance info. We have to enter the insurance info by hand. We thought this was a big drawback, but apparently it is not. We began to use a rubber stamp on the face sheet that says, "billing alert" whenever a patient has new insurance. When the biller reconciles the face sheets with the data that AC exported she catches the "billing alerts". If there is nothing outstanding then she has to manually enter the billing info in EZ claims. BUT if there is an outstanding bill, or hospital billing info, etc. She just holds the new face sheet until she clears the old business on the prior insurance.
