Our office has always had problems with accessing imported items when using wireless connection. It does seem to be worse with the 8.2.4 version. I contacted AC recently to see if they had any suggestions on how to archive our imported items to see if we could improve the performance but they said
"To answer your other question. Unfortunately, there is no way to compress your imported items. Collapsing the folders in the imported items has been known to help with the performance."
I am currently working with my IT person to figure out a way to move older imported items to another file outside of AC to see if this helps.
I am thinking we may have outgrown AC. We have over 5,000 patients and some of the records go back to the 1990's. We started using AC in October 2011. Our providers all use laptops. Some bring in the exam room which are not hardwired. We always have a better connection when "hardwired" or using a PC rather than laptop. It definitely is a problem that needs a solution as it effects patient flow which in turn effects revenue.
