Brian,
That's just the issue. I outsource my billing and I'm not pleased with those folks, but it is hard to babysit what you can not quantify. I have arraigned QuickBooks to do some, but only some and was really hoping that the financial section of AC would allow me to track some of those basics; like what we have collected in house, the difference between charges and collections now left to the bill company to try and recoup, total charges per day, week, month, traffice per day, week, month and so too. Heck just tracking traffice allows you to know when to plan a family vacation, system update down day, or CME time, Med Student time, you get the picture.
It's all in there already if the math was just dependable, which it is not. But we didn't get the disclaimer until we had the issue over what I had found. It's a post facto disclaimer and that just doesn't sit right with us and a number of other people. Roy and I like to point to the website that promotes "Guardian Angel" support, that is then contradicted in the fine print of the EULA, that most of us were just "clicking" on to get our updates, not knowing that is was changing and not in the consumers best interests. We would like to see both sides "match" even if it is less than perfect, at least that is straight up and everyone knows where they stand.
But the real question is; why can't we get an agreement that protects and defines some decent rights as well as appropriate limits for both parties in this relationship? And this comes up because the nuclear option was used in the past, so the terms that are in there are in there for a real intended purpose.
Anyway, we have chewed on these issues before in other threads and as of yet we have not heard a satisfying response to our concerns. But the need to be able to connect and seemlessly move back and forth and across, from the documented encounter to the finacial side that comes directly from that encounter is critical and it is what everyone has been saying for quite some time now.
So put me down for my one improvement as two serious request.
1) Protect and define the users rights in the EULA, and have how one promotes the product truely match what is in that EULA. Honestly show what the deal is.
2) At least fix the present financial section and then in light of the fact that AC was having issues of some sort either crunching, storing or tableing the data, confirm the cleanliness and usefullness of everyone's data in the present financial section that has been created all these years. Some of this was supposed to be addressed in previous fixes over a year ago, but seeing that what should have worked didn't, just what does that all mean? And even if we do have a means of sending data across to another product, can we trust that, that transfer and cross-talk is proper? Is this a case of just bad crunching or is it a case of garbage in, garbage out?
