We are live with the PM and the Dr is now having to carefully code his visits when signing off. There is a flaw, however, with regards to the number of dx pointers for each service line. There should only be a maximum of 4 per line but for some reason AC allows for 8. To make it worse, by default AC fills all 8 pointers and when the claim is sent to AC PM each line of service is carrying 8 pointers. This doesn't allow the claims to get through the clearinghouse.

I haven't heard back from tech support. Does anybody else encounter this flaw or know how to prevent AC from filling all 8 dx pointers by default?

As you can see by the image having to manually delete the unneeded pointers would be cumbersome and unexpected for the Dr to do.

[Linked Image from amazingcharts.com]

Josue
Tampa, FL