The program is polling all the patients' insurance and generating an 'unique' entry. You need to find the one that is 'multiple' entry, usually due to an extra space here or comma there or two spaces between PO BOX, etc etc etc. Even if the Name is the same but the address could be entered just slightly different.

For example:

Medicare POBOX 12345 Virginia USA
Medi-care POBOX 12345 Virginia USA
Medicare PO BOX 12345 Virginia USA
Medicare PO BOX-12345 Virginia USA

Are all considered 'different insurance' entries.

The real fix should be a separate database table for just insurance demographics only and only one place to add/remove the entries. Write to AC/John or it won't get fixed.

Last edited by scslmd; 03/21/2008 9:12 PM.