It began two weeks ago with our appointment to upgrade to what we thought was going to be version 6.6.5. AC decided to upgrade us to version 7.1.2. After I have spent two hours this morning correcting two weeks worth of diagnosis codes on superbills, I thought I would share our experience. First, I was informed that 7.1.2 was not a beta version this morning by AC.
When a patient comes in our office the orders for a strep, urinalysis etc. during triage is done. We had this set up to autobill when the test was ordered. The results are then recorded, visit charged for and the doctor signs off. WELL....after reviewing several invoices this morning I discovered that the diagnosis codes from the previous visits were being applied to the test ordered. A kid comes in today for a strep test and the diagnosis code from last visit was applied to today's test which was a well child check, warts and obesity. This is also happening with vaccine administration.
AC logged on this morning to take a look. It is a "BUG". This could be a very "BIG BUG" if it had been caught during an insurance audit.
We have also not been able to get Updox to work correctly. Updox support has been helpful but the issue has not been resolved after 2 hours on the phone with them yesterday.
