JBS, it's mainly for my MAs. So they send me a patient message. When I reply I send it back to NURSING because if I send it back to the MA who sent it and the patient calls back before they are able to call them back but the other MA answers the phone. Then they have to put the patient on hold and wait for the other MA to finish whatever it is she is doing to answer the message. When I send to the NURSING box where either one of them can view it, they have to remember to check that box throughout the day along with their personal box. Since I'm the only provider we currently don't use the PROVIDERS box. Does that make sense? If they could view both (and maybe have them color coded) then the need to change back and forth would be gone. It could be like Google Calender where you can select which calendars you want to see (which inboxes) and what color the different ones should look like in the master inbox.
