when i say no standard stuff I mean components and thier cases. When a power supply breaks down in a DELL machine, I cannot just walk into loacl computer store and buy a powersupply and get back on my feet in 2 hours, but have to call DELL and then they schedule a visit etc.
With HP and Gateway, they use mostly standard parts, so I can always swap the broken part, and get running with just that part.
Gateway is a dying company, I think HP is a way to go or sometimes one of the local computer store builder is good too. They will give you support and build boxes on demand. Ofcourse I love building my own box as per the need.