According to Guardian Support we are unable to successfully upgrade because our PM software runs on SQL 2008. Evidently, SQL 2012 and SQL 2008 are incompatible. My recommendation was to set up either AC or the PM on another computer. (Which I am against since we spent a lot of money on a new server less than 2 years ago)Also, there was mention of a virtual server.
I have contacted my IT people and they believe they can fix the problem and say the SQL 2012 and 2008 are compatible but in order for my IT people to do this they need the admin user name and password for SQL 2012 that AC has and will not give out. My IT people were also told that if they were able to fix the issue that AC would not support our office any longer. This is quite upsetting as we pay for Guardian Support and I would think this means they would work with our IT to get this solved in order to be able to get the updates/upgrades we are paying for.
Has anybody else had this problem or any advice?
Thanks,
Robynne
