I have this service primarily for the ability to store a patient's credit card and automatically charge them when they have a balance due. Our accounts receivable has dropped precipitously. yay!
Appointment reminders are good to. We have it activated, but don't actually schedule on it since due to a couple of features/lack of features. But it does basically work well and gives a close to real-time update to AC (its bi-directional too).
For patient demographics, I read what the patient wrote, and type it into AC myself because the patients tend to misunderstand things and it can mess you up. it is still useful for getting the updated information though.
Wayne: how do you get them to allow automatic charging of a card?
I have continued now with a few weeks of patient access to scheduling. I have had only a few patients schedule themselves an appointment online, even despite promoting it through patient broadcast and in other ways. I am looking for more ways to move patients to using the portal for scheduling.
We are confirming appointments tomorrow, as usual, by calling the patients. Patients have the option of confirming by email, but most are not taking advantage. To add to the confusion, all the appointment slots in the system started off as green, for confirmed, when we activated the feature. Now they are turning mostly yellow as they have not been confirmed by patients. I would hope we could get to a point where they mostly confirm by email and we only have to call a few. Any input on moving in this direction would be appreciated.
