This has been like this for a while and I never bothered to ask why.
In some patient's charts, when I open the Transaction Status page for e-Rxs the window displays everything except for the name of the pharmacy it was sent to. I.e. the 'Sent To' column is blank. Is there something wrong or does AC randomly choose not to display the name of the pharmacy although it is saved in the chart under Preferred pharmacy.
Its the same even if I go to Prescription Status from the main window OR I right click on History for a Rx in the patient's eRx window. The Sent To pharmacy is left blank and then we have to close out and check in Demographics for the preferred pharmacy.
Should I contact AC support or is this a known issue they haven't fixed?
