IMHO, this is what happens when you cobble together fragmented pieces of software. UpDox, NewCrop, try to link a PM program, all of this creates problems. This is why an integrated solution would be helpful. AC tried with V7 to integrate PM, but it was not done well. Ideally, the long term solution would be a fully functional, integrated program with document management, patient portal, and PM, but maybe this is pie in the sky.
I don't use UpDox, and this reminds me that I am quite happy using my Brother multifunction machine and PaperPort. They are in my office, under my control, and have not failed me as yet.
For anyone who might want redundancy of systems for the UpDox outages, you might consider this arrangement. Multifunction machine was inexpensive and PaperPort comes with it for free. Once again, the famous quote from Wendell, "Did I mention that it was free?" And, I must always credit my hero, Leslie, for introducing me to this arrangement.
