Home Forums Discussions General Discussion Report on DNKA's; reducing no-shows

Hi Jon,

We do something similar. I didn't think to make an appointment type called DNKA but we've been putting DNKA in the appointment comments section when they are no shows. If you click on a patient's name in the main patient list and click the down arrow next to the binoculars and click "Search Appointments" you can see all their past and upcoming appointments. There you can see appointment types & comments.

You still have to know what patient to look for though. I didn't see appointment type as one of the things you can search for in advanced search (in 6.3.3)

We also use the set flags to keep track of how many no shows. I made flag categories for dnka 1 to 6 (used to be 5 but had to increase it...) We send a letter when they no show and a final warning letter at 4 no shows, both of which are letter templates in AC.