Oh ... and is workflow at the front desk hindered by having two systems, or would an add-on PM system be just a "back-office" issue?
There is the extra work of entering the demographics twice, maintaining 2 sets of demographics, and entering charges into the PM, which might require a superbill.
But the workflow at the front desk can be better, because you can get a PM that has better scheduling, batch eligibility, call reminders, portal for payments and scheduling, claims scrubbing, automatic payment posting, billing statements that humans can understand, and improved aging/collections. You can get better business management reports for profitibility. It all depends on what you can find and pay for.
Really, the best PM is more important for your business than the EHR.
