Ouch!!!!
But when Updox is working--WOW!!!!!
Yesterday during the 1-2 hour delay, I was starting to brainstorm on how to get the letters and lab results sent to patients, referral letters sent, how to respond to secure messages.
I realized that what normally now takes less than 30 seconds to do, will now take (the old normal) at least 2-5 minutes per event. Print to paper, find and address an envelope, walk out front to dump in mail drop box, chat with front office gal about Doc being grumpy, look up the various fax#'s and manually enter each one to send to respective offices, try to call patient about results and get hold of patient and 5 minutes of chatting on phone get the results relayed and so forth and so on.
So what Updox has afforded me is to keep one nurse that can do it all. Otherwise I would be experiencing first hand what my father in law who use to farm once told me--you have one hired man you have one good man, you have two hired men you have half a man, you have three hired hands you have no one working.
So for the cost and growing pains, the service IMHO is quite worth it.
