Hi its Sean again from Updox. You should be seeing green lights again in your Inbox. The process that notifies you when a new fax comes in had stopped and was not showing the badge on the inbox icon or automatically refreshing the page. The faxes were still coming in but unless you manually clicked on the refresh button you would not know they were there. We have written a different alert script to notify us in case it happens again. I apologize for the issues and recognize how much a part of your workflow we have become. We are continuing to invest in our infrastructure and will work harder to get out in front of any potential issues as our customer base has grown significantly in the past 12 months. Please feel free to reply to the post or email directly if you want to discuss it as well.
Regards,
Sean Ramsey
President
Updox
sramsey@updox.com
