I am glad someone started this post. I was about to send a message to AC support. Almost invariably we end up denying the original request and send / fax a new request. I creates unnecessary double entries in the records. There are times that for DME supplies, AC sometimes won't even send the prescription with a warning that electronically prescribing controlled substances is illegal.
AC database of meds and pharmacies is also outdated.
Hello, I had one of our support folks log on with us last week when it was telling us diabetic strips are controlled substances. Couldn't find a work around (other than printing and then faxing). Told me that an update to the erx is coming. Maybe in 6.5? Fingers Crossed
One of my frustrations is that I sometimes have fax insulin orders when I have to fax orders for strips. I send those orders with < and > signs when giving instructions for the insulin. I get the refill order back with those same symbols, but it won't let me send them because it says those symbols aren't allowed. They ARE ALLOWED by Surescripts, just not by the erx program.
