Hello,
Currently New Crop is having technical difficulites.
You may get an E-Rx error message stating ? Failure Reason: FailedCreditCheck?
The E-Rx may also be show in the status screen as fax even with using codified meds, the script writer showing ?Valid for ePrescibing? and not receiving the Fax pop-up notification message when transmitting.
So far the practices reporting issue are located in EST & MST time zones.
Per New Crop Tech Support We found the source of the issue and are having it corrected.
We will notify you once the issue has been corrected.
Sorry for the inconvenience this may be causing.
Thank you for your continued support,
Craig@AC
