We recently went 'live' with online scheduling with updox and was assuming that there would be an email confirmation sent to the patient after they schedule online? I did notice that if you refresh the appointment tab after making an appointment in updox, it lists the appointments and gives you the option to email the appointment. When I click on this, it emails an attached file is which is for ical, not an actual email that states they made an appointment. I went back into updox scheduling rules and even clicked the notification box but it still didn't send an email. What am I doing wrong? Only work around now is when we see the confirmation in the updox inbox, I am forwarding it to the patients email address.
