Hi Peter,
Mark from Amazing Charts here. I will call you later to go over the issues you are having. We should be able to take care of the inactive interface for you as well as get you the correct CMS certification number. These numbers are unique to each version of Amazing Charts. If you want to search the number out of yourself, you can do so by going to this webiste here:
CMS EHR Certification Number. Enter "Amazing Charts" in the search field and click the "Search" button. Next find the version you are using, click "Add to Cart" and then "Get CMS EHR Certification ID". This will display the ID number.
Talk to you soon.
