Zak,
That whole area needs to be looked at. I am thinking of going to AC for our scheduler (we use Medware's now). But, that would probably be the kicker.
But, the other issue we discussed a few months back was the fact that the chief complaint becomes the title of the visit history. Which makes your situation even worse. So, the chief complaint by my MA of Fever and cough for five days is what is saved to the visit history when he should be "Bronchitis" or "Pneumonia."
