my front office takes a message and sends it tothe nurse. The patient calls back with questions on how it's going several hours later, but they are no longer able to access the status of that message. Anyway to work around this?
The message is always available to the person who sent it by choosing the "Outbox" section of the message window menu drop-down, even if it is sitting in another user's Inbox. If the next person on the message chain completes the message, they should save it to the chart, so everyone can access it. If the patient is calling back
after several hours, wondering about action on their previous call, you don't have an AC problem. Start "taking names and kicking [censored]" as the saying goes...
My old program allow the front office to input all information on prescriptions and then all I had to do was "send".anyway to do a similar type program with amazing charts? I considered creating a "refill nurse" with power to prescribe and then letting the front office enter and okay the faxed prescriptions that I signed off on. Any other suggestions?
In the "Administrator Options" under the "View" menu, look for "User Account (Configuration)". Choose whatever nurse you want to authorize to do your Rx's and click "Allow user to prescribe for" and choose your name.
