WARNING - MY STAFF UPDOX IMPORTS BYPASSED MY PHYSICIAN AMAZING CHARTS INBOX BEGINNING 12/6/2011 AT 13:11 EST.
I generally have been enjoying Updox, but I thought I would share a few hiccups as they might impact other users or have solutions volunteered by longer users than myself more familar with the application.
1.) I only discovered this today when wondering why a long overdue lab hadn't come to my attention and concerningly was discovered filed in the AC imports unsigned without generating a physician inbox message. As I have only recently started Updox and have yet to publish my new Updox fax number, everything comes through our old fax number to e-mail service. By logging on the the old fax service providers website archive, I was able to review back the last 150 incoming faxes until I found them consistently having been sent to my inbox before the time above. (this is about the time Updox sent three messages that the system was being worked upon.) Tediously, I opened every chart to which my staff imported a fax since the time above and reviewed all these unsigned off imports, several dozen in all, most of which I wouldn't have been aware of until potentially months later when the patient next returned, and some of which were abnormal needing intervention.
2.) The faxes in question mysteriously are no longer found in the Updox sent box as they previously were after importing, so I am not sure how I would have tracked this down.
3.) Occasionally I have noted mislabelling in the Updox routing documentation "From" field, where the incorrect staffer's name appears.
4.) If a patient dies or transfers out of your practice and you "inactivate" them in AC, then subsequently receive something later needing to file in their chart, Updox cannot find them until you temporarily re-activate the patient.
[12/14/2011 Edited - SOLUTION: Updox/Admin/PracticeProfile/Settings/ShowInactivePatientsWhenSearching]
5.) I have also experienced Updox documents being routed within Updox getting marked "Used" after the first transfer but before they get to me and imported to AC.
Last edited by SoCalFP; 12/14/2011 3:05 PM. Reason: correction
