This probably won't help since I'm running v6.0.10 (V6.12 is out?) but I've noticed when I pull just the demographics (the little rolodex icon where you pull patients up) and add it in there it seems to stick after I find, load, and update. I'd have your staff check with each patient when they walk in and have them do this. I do it for all Rx calls I receive for Dr and it works really well. I also just verify pharmacies by pulling the demos too. Hope that helps and wasn't as rambling as I think it is...
