I receive Medco, Rite-Aid and some other refill requests electronically but the CVS and Caremark requests keep coming by fax. I spoke to CVS Caremark and found out why. So the 2 main"hubs" of ERX recently merged and are in the process of merging their computer systems. If the pharmacy asking for the E-RX used the same system as our NEWCROPS then they will reach us. So that means that Medco and whoever else is able to e-request. The other dis-similar systems can only request refills by fax. They send it to us electronically but then it drops to fax.
Now, on our side, we can electronically send to any pharmacy and I am guessing it then drops to fax again if the system is not similar to ours. These systems will not be merged until late next year so do not expect this to change any time soon.
