I have given out hundreds of fluvarix shots. Now that patients are coming back, I notice that in the decision support tab, influenza is still yellow so I am in danger of immunizing them a second time unless they remind me that, "doctor, didn't you already give me a flu shot?" Not only is this expensive as we don't get paid for a second immunization, it is potentially dangerous and definitely embarassing. I spent over an hour on the phone with tech support and finally was told this is a known bug. I asked, if it is a known bug, why did you just waste an hour of my time? I was told that tech support is not told of known bugs and the only way he found out about it was to talk to a level two person. I was finally told I must exit the most recent encounter, go to the summary sheet, go to the complete tab on the decision support section and see if influenza was given if I want to avoid double immunization and to have a nice day. Am I being unreasonable for thinking this sucks?
