Home Forums Discussions Problems Imported Item - cannot save changes to PDF

Using Version 5.029 and Adobe Acrobat Pro 9

Sometimes, when we open an imported item in default application and make changes to it (like adding another scanned page), we cannot save the file. There's an error msg saying file is read-only or someone has it open. But no one else has it open. I can't pinpoint the circumstances of when this happens, it just does sometimes, 3-4 times a day. We have to save as another file, delete the imported item that can't be saved, and re-imported the newly saved PDF with the change. AC support says to contact Adobe. Has anyone else experienced this?

And we noticed it usually happens to 000004.pdf but not every time. It happens to many patient records, not just 1 patient, but not all patients either. And after we re-import the new file, we can make changes to that new item.