LMI is basically for me with the tech support. I'm offsite 95% of the time and if I need to teach the staff how to do something/fix something, I use LMI. That way I don't need to take over their computer with remote desktop, and they can follow along. I'm usually doing this from my phone with ignition. SBS has remote assistance too if you need to show people what you are doing, but LMI ignition works much smoother on my phone ha.
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