We had a case recently where we sent in several Rx renewals to Medco for a patient. Medco then contact the patient (we did have a voicemail from them) stating that something was wrong with the Rx. Information was misssing, and that it could not be read. They insisted that they could not tell anyone other than the physician what was wrong with the prescription.
The next day when they called, they asked if they could substitue a specific generic that would be cheaper. But it was a generic of another drug, not a generic version of what was prescribed. So, there was nothing "wrong" with the prescription at all. It was perfectly legible....as expected since it was sent electronically.
Our policy is that we do not do this unless the patient asks for it...and it usually involves an office visit.
The patient didn't want to change in this case. If they had just not told lies about it, it would saved alot of time. They should have just sent something to the patient.
Anyone else had these lying phone calls from the pharmacy?
