I wish there was an answer to the "I am here for a physical but I have 7-8 other problems". I have tried every technique to get around it, but as a physician friend of mine says 'they will never understand'".
1. I tried to the do the physical and the problems all in one visit. In return I got chewed out by patients waiting behind the patient. I got chewed out by the patient later saying "I have no copay for my physical, why am I getting charged another 25 dollar copay" We explained to the patient that physical is physical only and problems visit are all the other problems she brought up. She called the insurance company to report me saying I didn't do anything for her despite me staying in the room for 1 1/2 hours with her. After we told we told her that she never paid the extra copay that day anyways, she hushed up and now is nice to me. She still follows me to this day and brings up 4-5 problems everytime.
2. I tried the "please schedule another appointemnt for all the other medical problems" technique. I got chewed out and was told that I was unethical, unprofessional and how dare I send her
out without dealing with all her problems.
3. I tried the , let me do the physcial 1st and then come back after seeing other patients to do the rest of the problems.
Pt left me and was upset that I made them wait so long in the office.
4. I tried the "tell front desk to tell pts this is physical only visit" Pts bring it up anyways in the office.
I wish there was an answer to all this.
Last edited by tvo7; 05/28/2011 8:13 PM.
