Joe,
Welcome to the board. I look forward to posting with you.
Beware Bert. As you can tell by how fast he responded to your post, he lives on this forum. Some of us believe he is not a human being, but an intelligent forum bot - perhaps the first real AI.

I have lost contracts from clients because so much time passed between problems. Their attitude was, "You haven't removed a virus or done anything in 8 months! Why are we renewing your contract again?" Of course, you can imagine what happened when just a few short weeks later things starting going awry.
Again, welcome to the board.
JamesNT