This is absolutely worthless trash. I think this is a way that the insurance company's justify their (is it?) "medical loss ratio". That is they say that this expense is going to paying for healthcare when it is just more administrative mumbo jumbo. I think we can expect more of this with "healthcare reform" as they are required to spend more on healthcare and less on administration. They are trying to practice medicine without a license and are doing a poor job of it with claims data.