You have to call Office Ally and they will help you set it up. I am a Office Ally user who purchased AC last month. So I called Office Ally and they are working with me to set up to recieve my claims from AC. That is, I now export my claims from AC to my hard drive and then up load them into the Office Ally wesite/clearing house. The export out of AC and upload to OA is easy. But I am still working out kinks on the OA side. OA has not accepted all my uploads and we are trying to figure out why.
Office Ally says they have a lot of AC customers and that it works fine. But I have been working with them two weeks now and we find that some uploads are accepted and some are not. We have another appointment for phone help with OA on Tuesday. I am hoping we get this going early this week. If it is not resolved by Tuesday then we will use OA Practice Mate and just enter the patient demographics and billing codes directly into PM until we get OA to accept all our uploaded claims from AC.
Steve Lovato MD
Oakland, CA Internal Medicine
