My experience is that any chart deleted will go to the deleted folder. You can then retrieve it and any information which had been added is still there.
@Khaled
I am rather confused, and I think maybe there is some confusion, which may be the issue here.
When my nurse intakes a patient, she enters complaint and vitals. Then she sends the chart to me, and I retrieve it from the inbox. A couple of times when I opened the chart from the inbox, I closed it by mistake before entering anything myself. The software didn't prompt me to save what's been entered by the nurse. When I opened it again, her input had gone. Is that a bug or a feature?
Your first question was specifically about what happens after a chart note is forwarded to you by your nurse, you then open it, and delete it.
The answer as given a couple of times, is you can retrieve that chart note from the deleted items folder.
I tried the solution above. While it is true the deleted message stays in the "deleted" folder, the chart attached to it is gone. So I still can't retrieve the nurses note.
Now the question changes from forwarding a chart note to a
message in the deleted items folder and an attached chart note.
I guess I am confused by the "note with the attached chart." Not only is this a different question, but I think I am missing something very basic here that maybe I have never known. I am not sure what "a message with a chart attached" is.
My understanding of AC is that there are charts, messages and addendums. A chart can be opened, edited and signed by a provider. A chart can be opened, edited and forwarded to one's inbox. A chart can be opened by a 3rd party and forwarded to your inbox.
Messages are sent by highlighting a patient in the Patient List and clicking on attach or dragging it to the message area. These are then sent to users using the drop down list. While one can get to a patient's chart by clicking on open chart or double-clicking on the message header, I would consider that simply opening the chart because the message is basically a shortcut to the chart. I don't think of it like the chart is attached to it. Maybe it's semantics, but if I delete a message that is sent to me, I am not deleting a chart.
