OK, this is just me ranting a bit but it is apropos to AC in a couple of ways. I have been using Intuit's online payroll service. It was fantastic, intuitive, cheap and virtually bugless. A few months ago they notified us that they were increasing the price over 3 times what I was paying (still cheaper than a payroll service like Paychex). Then a few weeks ago they changed the entire program. The site looks different, works differently and is not nearly as intuitive. Some features to which I had been accustomed are no longer there and others, which I will never use take their places. Sound familiar? One favorable thing though is that after I sent an email with my complaints I received a reply THE SAME DAY!! And to top it off, yesterday THEY CALLED ME to discuss the problems I was having with the changes!! Although I am pretty sure I will never see my beloved old payroll program again, it definitely impressed me with their concerns about my concerns.
