Just a thought, but sometimes we may try to use one program to do everything. I know it makes sense to use the EMR to manage medical and scheduling issues. But, there may be some 3rd party software that would work much better.
That is a problem, isn't it? However, we went with AC to consolidate several different programs that didn't talk to one another very well. At one point, we had the patient demographics entered in 3 separate programs, which tripled the odds of corrupt data. I still prefer the way two of those programs performed their individual functions to the way AC does them, but the whole point is to have things as unified as possible.