I have to respectfully disagree. I and my staff can handle faxed requests for refills much more easily than phone calls from patients. In fact, when a patient calls in and says they need a refill we tell them to call their pharmacy and have them fax it to us. The faxes can be handled at our convenience. Tied up phone lines are just that...tied up, making other patients angry that they can never get through. Also, when a patient calls for a refill it is very common for them to not really know what it is they need refilled, "I need my bp medicine refilled, you know, the little green one, I can't pronounce it." My staff replies, "What pharmacy?" Patient replies, "Hang on a minute and let me check with Dad and see where he wants it...DAAAAAAAAAAAAAAAAAAD!!!!!!! WHAT PHARMACY??. He says he doesn't care. Send it to Walgreen's on___, no, now he says send it to Rite Aide".

Leslie
Hospital Employed Physician Who Misses The Old AC

"It's a good thing for a doctor to have prematurely grey hair and itching piles. It makes him appear to know more than he does and gives him an expression of concern which the patient interprets as being on his behalf. "