1) It is a pain - AC is working on final touches to new method (hopefully each refill request will arrive as e-mail, etc.)
2) This still happens with my older pt - I simply go in and change all to 0 in qty/refill so that I know I did this for change to eprescribing, his prescribe and then don't send. Then can go into Newcrop - pain in the neck, but livable as you get all of your patients adjusted.
3) As far as I know you have to use manage newcrop for now - I think you can delete or send new refills.