Used Phreesia free for almost a year and hated it. It severely disrupted our office workflow. We have a good number of computer challenged patients who struggled with the pads. Phreesia also inserted extra questions for the patients which I thought was unnecessary. Also, we had quite a number of patients who inputed the wrong information and ultimately required my staff to make the corrections.
In the end, we were double checking & verifying patient entries that it was more practical and a whole lot more efficient for staff to obtain the same insurance clinical information.
We stopped using Phreesia last Fall
