Yeah, they always want to take the extras that you perform and say its something negative. Had a patient write an negative online review starting off with "I should have know something was wrong when they let me schedule an appointment the same day " or something like that.
I have seriously considered implementing a general rule of no same-day appointments for new patients" because so many of them seem to be people with some type of hidden agenda or self-diagnosis with a pre-demand for a medication. Recently had one insisting she had a sinus infection and demanded a z-pac. Alice wrote her a script for zithromax. She calls back a couple of days later and literally yells "If you had written me a Rx for a zpac like I TOLD you to." Luckily, Alice doesnt have my out-of-control temper. Its frightening to think of my automatic response to her. I guarentee it would have be very nasty and before my conscious mind could have stopped my mouth.
