The file comes in as a .tiff by default into Paperport. I have a folder which is shared on the network that is called "received faxes on C:". In 9, I just R click on the item then click "duplicate item as PDF". In 11, the only options I get are "duplicate" which copies to another .tiff, or "duplicate as paperport image" which copies to a .max file. PDF is not even an option. I hope it is just user malfunction.