I'm no gentleman, but I'll try and address your concern.
I have had trouble reaching the support team by phone-at times left messages without a call back. I have found that the online support is very responsive. I get someone from my staff to address the question until they get the answer or get stuck. They then get me to get in the chat. They usually offer to call me during the chat. This has worked very well for me. The staff is very nice and very patient.
Good luck and keep the faith.
