HealthObama,
I hate to use the word "dude" here, but I have to. Dude, you have got to start experimenting a little.

Have you looked at the backup program? Who in the world are you talking to at AC Support.
Here is what you can do:
1. Back up only the database files
2. Back up database files and images
3. Back up database files and imported items
4. Back up database files, images and imported items
I have uploaded some screen shots if it helps. They may be too small in HTML only, but you can download them.
http://www.box.net/shared/s3aach2vvh#1:25846626
You will need to copy and paste the URL.