George,
It advantages the business model in that people like the product and stay with it! Again, bigger is not always better. I currently have a PM program (VisonaryMed) which I purchased 11 years ago when it was a small company. I bought it because the price was fair and the program was simple....no unwanted bells and whistles. I could actually call the head programer on the phone and discuss some things I thought might enhance the program and, voila, there they were.
Over the years this company has continued to "grow". While it puts out "Updates" almost weekly, I cannot think of a single one in the last 2 years which improved functionality for me, a small-time user.
The last two times I have called support I was put on hold (not a toll free call!) for over 40 minutes and, on neither occasion were they able to help me. I have had concerns my backups might not be legit but, they now tell me my data base size exceeds their program's automatic back up utility. HUH??
I replaced an office desktop and spent most of the night Thursday and a good part of the day yesterday reloading programs. Everything went on easily without a hitch, including AC, except Visonary. When I called support (and held for 40 minutes) in an effort to re-license this workstation (which by the way I am charged a fee per workstation, not per user) I was told the CD I used to load the program is too old and, even after they came in remotely, they could not license the program. So, I asked them to send me an updated CD. Get this.....they want me to pay for a replacement CD!!! Now, I have already purchased the program and I pay yearly licensing fees and now I have to buy another program CD in order to license a station I have already paid for???? I don't think so. So, my point is this. "Growing" a company does not always insure functionality. I am, like a lot of others, waiting patiently for Jon to develop a stable, useful and fair PM module. As soon as he does, Visionary is history. I trust Jon. I honor his motives. And I hope he always has his head and his heart in the right place. Being a leader is not always the smartest place to be.
Leslie
