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Problems again this morning..."Prescription batch error. There was an unknown failure trying to complete the prescription batch for [patient name]."'
I was just trying to send a refill on narcotic medication. Any suggestions would be greatly appreciated. Thanks

If you file your imported items in a methodical way, sometimes it is fun and handy to see them aphabetically.
Now, if only we could print that list as we see it.
(As far as I can tell, when you view/print the summary list, the only option is chronological.)
Best,
Ton Zwaan

THERE WAS A TIME WHEN THIS KINDA MESSAGE WOULD GET 15 TO 20 MESSAGES.

CHRIS?

Thank you all for your replies.
I had 2 phone lines and internet, all over fiber.
Faxes came in on a number that was ported to Updox, and sent out from the office via Updox.

I've decided to solve the problem by cancelling Updox and abandoning my fax number all together (recently retired from primary care, saves $190/month).
Cancelled my back line and porting my office number to my cell phone (as a second number, costs $15/month).
I've re-discovered Paperport, and think I will use that to manage PDF's.
One problem left to solve is how to transmit/send records out in a Hipaa compliant way.
I may have to ask patients to waive Hipaa and send their records by email.

Best,
Ton Zwaan

here's a high point, while you're waiting for the script writer, you have time to post because you're waiting for the prescribing window to open.......so you can fix the issue that shouldn't be an issue

or just take a short nap.........

Stella,

I noticed this issue again this morning, "prescribed" 3 meds and none of these were saved to the chart. Explanation:

3 meds, 2 were just to change the directions so did not need to send to pharmacy so quantity was 0. These came up with an error message even though all I wanted was to have them saved in the chart, had to go to the "current medication" text box to change and have it saved. This used to not happen before version 12!!!!!

The third medication was a new med, sent to pharmacy but due to the issue with the 2 others this medication was not saved either. So now, I have to resend.

AC 'HIGHER UPS AT CORPORATE' HAVE BEEN TOLD OF THE ISSUE WITH CHANGING DIRECTIONS, ADDING SUPPLEMENTS, ADDING MEDICATIONS FROM OTHER PROVIDERS ETC. CAUSING ISSUES IN THE PRESCRIBING SCREEN. THEY HAVE BEEN TOLD HOW DIFFICULT IT IS TO CHANGE AND GO TO THE "CURRENT MEDICATION" TEXT BOX. AC HAS NOT CHANGED THIS FOR THE PROVIDERS TO MAKE IT EASIER!

That is usually due to an issue either with the number of pharmacies listed in the chart (can not be more than 5) or diagnosis codes (which can not be more than 100). Sounds like a lot of diagnosis codes but I have seen many times over the last 15+ years in family practice with the same EHR. You can go to summary page and clear a few DX and see if that fixes the problem. Pharmacies can be deleted when prescribing.

I'm trying to do refills for a patient meds used and prescribed by me multiple times go to send get some error "namespace" something won't transmit then to top it off when I go back into patients chart the medicines I went to renew are erased from patients Current medication list WTF!!!

Thanks!

Started having the same problem. Very intermittent. Bert has had this happen to him for years. No known fix. Can't seem to replicate for tech support. Try to just have provider resend and will likely populate into the chart the second time.

I have noticed seems to happen when there is more than one prescription ready to be sent but I'm not 100% sure that is the issue.

We are having problems with prescriptions. They are not populating in the patients plan or in their med list. Provider is having to take the time to type out each one. Is anyone else having this problem? If so, how did you fix it?

1. Patient demographics
2. View
3. Log of Patient Changes
4. Edit your date range or in only shows the current date

Are Chris and I the only ones who select Prescription Drug Monitoring in the prescription writer?

Thanks too for pointing out the "SEND PUSH NOTIFICATION" for controlled substance Two-Factor Authentication. I got this to work with the APP and use it most of the time, much faster for refills.

Wish you could check the PMP while in the refill screen.......

I would think your biller would be able to find this information. I don't think that AC demographics keeps this unless an AC tech can look at a log of patient changes.

Is there a way to see what insurance was active at a specific past patient visit?
I can see past/inactive insurances, but not which was active at each visit.
The VFC rep needs this information desperately...

Does your VOIP use the computer as the fax and for text? How do you import from the fax if it comes in over the VOIP?

THANK YOU BERT, THIS WORKED FOR ME

So for many of you, clicking on Prescription Drug Monitoring at the top of the prescription writer, gives you an error message instead of going to the PMP site. I can't speak to whether it works on Windows 10 (I have heard it does), but I can tell you it doesn't work if you are running AC on a Windows 11 computer.

Below is the fix:

Type CMD in the search box next to Start, run as admin, type mmc at the cursor, File, select Add/remove Snap-in, double-click on certificates, select computer account, next, select local computer, finish, OK, click on arrow next to Certificates (local computer), click on arrow next to Personal, click on certificates, right-click on Harriscomputer.com, All tasks, select manage private keys, click on Everyone (if it doesn't exist click on Add, Advanced, Find now, everyone), OK, OK. Close MMC, Click yes to save console settings, Save.

You will now be able to click on Prescription Drug Monitoring at the top of the prescription writer and the PMP site will open. Wash, rinse, repeat on every Windows 11 computer.

If it doesn't or you are unable to do the directions above, let me know. If you find you can't do it, I will be happy to remote into your computer and do it for you.

What do you do for your phone line? We're still using Updox but our VOIP phone includes fax and texting. We use Ooma for VOIP (so, not a landline, it's all thru the internet).

Yep, Paradise Family posted twice so I know they want help, just gonna have to ask the right person........
He ain't free but he can probably help.

Mark has said he has a way to fix it but I never got back with him. In the meantime I am not changing to Windows 11 machines just in case!

Windows 11 came out Oct 2021, Windows 10 end of support this October..... think 8 more months gonna be enough time to get a fix?

Thank you both for your replies.

When I first got AC and added Updox, Updox was $35/month( !).
It is now at $193/month !!! (This is more than my cost for AC, I think.)

The reason I am re-visiting it now is that my needs are rapidly decreasing as I am winding down my practice.
I need fax for a bit longer (mostly for faxing out records to new PCP's) and remote access to scheduling (for FAA exams).
The problem is that Updox does both well with AC.
For faxing out, Updox allows me to combine multiple PDFs into one fax to send out, which is handy.
(For example, when I send out records to new PCP's, I include reports of relevant reports from "imported items".)

Any suggestions for products that do one or the other would be appreciated.
My back up plan is to find an affordable virtual fax service and use Square for remote access to scheduling.

Thanks,
Ton Zwaan

JamesNT is out there watching somewhere.