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#80823
11/10/2025 7:47 AM
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Joined: Feb 2016
Posts: 6
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Hi,
Its 7.45 am on 11/10/2025.
I'm unable to log in to AC - cloud. Have the 12.3 version.
Error message is GETMEDsVersionandInfo
What does this mean?
Need urgent help.
Reena
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Joined: Oct 2012
Posts: 124
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My local hosted AC gets same and several additional messages but able to hit "OK" on each -- about 5-6 of them, Then able to then get into AC this morning.
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Joined: Nov 2011
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4-5 messages this morning all related to "unable to contact AC. If I click "OK" and close the messages AC starts fine. Have not seen any patients yet. Keeping my fingers crossed that it will function fine. My AC is local server hosted.
Raj
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Raj
From (mostly) sunny Port St Lucie, florida
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Joined: Nov 2011
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According to support they are aware of the errors. Clicking on "OK" should get you to the login screen and AC should function normally. "as per support message".
Raj
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Raj
From (mostly) sunny Port St Lucie, florida
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Joined: Nov 2009
Posts: 774 Likes: 18
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Just saw the same warnings and there is a pop up when signing in for support that says AC is working on this issue. Thanks everyone for posting.
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Joined: Sep 2009
Posts: 2,999 Likes: 5
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Joined: Sep 2009
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Kind of bizarre... for us it is just one user on one machine. Everyone else is fine.
Jon
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Baltimore
Reduce needless clicks!
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Joined: Nov 2009
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It was 4 machines out of 7 for us this morning........including the "main" computer.......but all is well that ends well, overall a good day.
Last edited by ChrisFNP; 11/10/2025 7:31 PM.
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Joined: Sep 2009
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So this is where we are. AC didn't the majority of machines didn't work for awhile. It was a good day.
BTW, Updox has been out off and on for a week. Now it is back. A good day, I suppose.
Jon
GI
Baltimore
Reduce needless clicks!
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